Refund policy
Returns We accept returns within 7 days of delivery. To be eligible, items must be unused, unwashed, and in their original packaging with all tags attached.
The following items are not eligible for return:
- Sale or discounted items
- Custom/made-to-order clothing
- Gift packs once opened
Exchanges We offer exchanges for the wrong size or a defective item. To request an exchange, contact us within 7 days of receiving your order via WhatsApp or email with your order details and photos of the item.
Damaged or Defective Items If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or store credit at no extra cost.
How to Initiate a Return
- Contact us via WhatsApp or email with your order number and reason for return
- We will confirm eligibility and provide return instructions
- Ship the item back to our address (return shipping cost is the customer's responsibility)
- Once received and inspected, we will process your exchange or store credit within 3–5 business days
Refunds As we operate via Cash on Delivery and Bank Deposit, monetary refunds are issued as store credit only. We do not offer cash refunds.
Non-Returnable Situations We reserve the right to reject returns if items show signs of use, washing, or damage not caused by us.